Return Policy

 We do our best to make sure that the products shipped to our customers are in good quality.

1. Warranty

  • Different products have different warranties, you can contact us before making a purchase.
  • Most products carry at least a 3 day warranty.

2. Returns

  • Please email to [email protected] if you would like to apply to return a product.
  • Products that have confirmed quality issues may be returned within 3 days of receiving.
  • Once the return has been approved by furenking, the customer needs to return the product/s back to us and, when we receive the product/s, we will refund the order.

3. Replacements

  • Please email furenking.com at [email protected] if you would like to apply to replace a product.
  • Products that have confirmed quality issues may be returned within 3 days of receiving.
  • Once the replacement has been approved by furenking, the customer needs to return the product/s back to us and we will pay for the shipping fee for the replaced product/s that we ship to the customer.

When contacting us regarding Warranty, Returns and Replacements, always include the following in the email:

  • Photos of the front and back of the package, envelope or box.
  • A photo or video of the product issue/defect, as well as an explanation of the problem.

Please note regarding product returns:

  • Please keep all of the packaging materials and shipment note(s) as they will be needed for making the returns.
  • After mailing the products back to us, please ensure that you provide us with the tracking number for shipment and a photo of the shipping receipt.
  • Please always use the cheapest shipping method available when making product returns.
  • Refunds are made via the payment method that you originally used to make the order.

Please contact us before returning the item, or we will refuse to deal with it.

furenking.com reserves the right to make changes and/or improvements to the Returns, Refunds & Warranty policy.

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